Blasttheoutdoors.com Contact Delivery and Terms Conditions

Should you wish to contact us via email, please click the link below.

X5 Limited
41 Centerprise House
New Greenham Park
Berkshire RG19 6HP

Tel: +44 870 286 3666
Fax: +44 870 286 3866

· Delivery will be made in the UK by First Class Royal Mail Recorded Delivery Service* or by Business Post Courier Service

· Delivery will be made in Europe, where accepted, by Royal Mail Airmail Airsure, arrival usually within 4 working days of posting or Interlink Courier*

· Delivery to the rest of the world will be by Royal Mail Airmail 'International Signed For' Service, arrival usually within 6 working days of posting*

· Bulk order, Retailer and wholesale deliveries are made by separate negotiation

*Subject to change without notice

Cost	Total Purchase Price (£GBP)
£2.00	<£10.01
£3.00	£10.01 - £24.99
£6.00	£25.00 - £49.99
£8.50	£50.00 - £99.99
£FREE	>£99.99

Delivery Pricing Details UK & Worldwide

Our company X5 Limited is based in the heart of West Berkshire, SE of Newbury, we have a showroom at our offices, that is open Monday to Friday 0930 to 1700, but usually there is someone available from 0830 to 1900, please ring to check if you wish to pop by.

Once you have purchased something from our site you will automatically be added to Our closed user group offers programme. This allows existing customers to receive offers that are not generally available to the casual internet surfer. It is easy to opt out of, but few people do as the savings and benefits make it worth while. Further details are available once you have joined our growing group of sophisticated, intelligent customers :)

We want to ensure that you will be, consistently, able to buy equipment and clothing from our site that is functional, good value and dare I say it, trendy and fashionable, as well as durable and simple. This means that there will be times when we just have to test the kit ourselves. So if you ring in and the phone diverts, if you pop by the office and it is closed, dont panic, an email will ALWAYS be responded to even if it is only letting you know what a terrible time we are having in Whistler Blackcomb Skiing, Glen Nevis hiking, La Savoie region mountain biking, Yosemite National Park jogging (this transforms magically in to sprinting if a bear approaches), or some other destination that is the only one that will truly test the equipment to ensure you are always being offered the best.

There are some of our products that we are distributors, wholesalers or European agents for. If you feel that you could sell them to retailers or friends and relations in the UK or abroad drop us an email, you never know it could pay for that next awesome trip or extreme outdoor activity. Click on to our contacts page for our contact details.

Yours aye, Alan

Managing (Director)to stay alive

Prices and Payment

All prices are in £ sterling and include UK VAT at the appropriate rate. Delivery charges are not included in the prices quoted. We accept payment by most major credit and debit cards. Payment is taken once we have established that we can fulfil your order, checked details and stock availability and despatched your goods. We do not charge your credit or debit card until we dispatch your order unless you pay via Paypal.

Delivery

We will happily deliver worldwide, but delivery charges may vary from those stated. We cannot guarantee delivery times but we aim to deliver to UK addresses within 3 working days.

Purchasing

All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Proceed to Checkout", and follow the Paypal procedure, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you. The contract will be filed. For safety reasons your order’s data are not accessible via internet. We keep these data in confidence according to our privacy policy.

Cancellation

You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund. This will apply to your order unless you order goods made to your own specification, perishable goods or goods that by their nature cannot be returned, video, DVD, audio or software products and the item has been unsealed, newspapers, periodicals or magazines. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. Should you order, details of this right will be sent to you with your confirmatory e-mail. Delivery will not be refunded.

After-Sales Services and Guarantees

Warranty varies dependent on the product you have purchased. We offer a 30 day, no quibble refund on all products, if you are not satisfied with the product you have purchased. Carriage will not be refunded. Magic Spikers attract a 12 month no quibble refund from date of purchase. Carriage willl not be refunded

Customer Service

Any complaints or comments regarding the goods or services supplied should be made to:

X5 Limited, 40 Centerprise House, New Greenham Park, Newbury, Berkshire RG19 6HP

or you can e-mail to sales@x5.ltd.uk, or telephone +44 870 286 3666 and ask for our customer care department, or fax us on +44 870 286 3866 with your comments. Our normal office hours are 10.00am - 6.00pm Monday - Friday.

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.

*Subject to change without notice